Matthias Meisdrock

I am Matthias Meisdrock, one of the managing directors and founders of OMQ. I have my roots in technology and design. I am responsible for strategic planning and the development of new technologies. My interest lies in developing complex technologies into easy-to-use products that offer an intuitive user interface for a broad audience. In OMQ Magazine I write articles about our product updates, the OMQ engine and AI topics, among others.

Latest posts by Matthias Meisdrock

News

OMQ Update | Version Buenos Aires 10.3 - Website Import, Extensive Reports and Versioning of Entries

News

OMQ Update | Version Buenos Aires 10.3 - Website Import, Extensive Reports and Versioning of Entries

We have released the product version Buenos Aires 10.3. With version 10.3 Buenos Aires, we are introducing the beta version of our brand-new website import, which allows you to…

Matthias Meisdrock

October 30, 2024 · 9 min read

OMQ Update | Version Lima 10.2 - Self Service Automator and GPT improvements

We have released the product version Lima 10.2. With version 10.2 Lima it is now possible to create simple action automators independently. Other highlights include GPT…

Matthias Meisdrock

May 31, 2024 · 10 min read

OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Matthias Meisdrock

November 14, 2023 · 10 min read

OMQ Update | Version Rio de Janeiro 10.0 - New Interface and No-Code Editor

We have released the product version Rio de Janeiro 10.0. In our new version Rio de Janeiro 10.0 we have completely redesigned and optimized the user interface. Not only is our…

Matthias Meisdrock

March 06, 2023 · 18 min read

OMQ Update Version Stockholm 9.6 - Automate Customer Service

We have published the product version Stockholm 9.6. In the new version 9.6 “Stockholm” we automate your processes in customer service by RPA (Robotic Process Automation). The new…

Matthias Meisdrock

November 23, 2021 · 13 min read

OMQ Update Version Copenhagen - 9.5

We have published the product version Copenhagen 9.5. In the new version 9.5 “Copenhagen” we have again integrated many new functions. One of the highlights is our new engine…

Matthias Meisdrock

January 26, 2021 · 15 min read

OMQ Update Version Warsaw - 9.4

We have launched Warsaw 9.4 product version. In this new “Warsaw” 9.4 version, we have focused in the expansion of our integration. You can find about our integrations with the…

Matthias Meisdrock

March 26, 2020 · 7 min read

OMQ Update Version Oslo - 9.3

We have released the product version Oslo 9.3. In the new version 9.3 “Oslo” we have rethought and revised every aspect of OMQ Help in detail. The application was accelerated, the…

Matthias Meisdrock

October 20, 2019 · 6 min read

OMQ in the Handelsblatt

“These founders are automating customer service via artificial intelligence,” is the title of the article about OMQ in the Handelsblatt newspaper. The article published by…

Matthias Meisdrock

June 19, 2019 · 1 min read

OMQ Update Version Lissabon - 9.2

We have released the product version Lisbon 9.2. In the new version 9.2 “Lisbon” we extend our technological platform and introduce the beta version of our chatbot. At the end…

Matthias Meisdrock

June 14, 2019 · 7 min read

OMQ Update Version Paris - 9.1

We have released product version Paris 9.1 In version 9.1 “Paris” we have introduced a new engine. This has been completely reworked. In addition, we have made a variety of…

Matthias Meisdrock

March 29, 2019 · 6 min read

How does artificial intelligence work in customer service?

Our clients often ask us how our language technology is able to detect questions that are formulated differently, contain errors, or combine multiple questions in one text. In…

Matthias Meisdrock

January 11, 2019 · 6 min read

OMQ Update Version Berlin - 9.0

The new product version Berlin - 9.0 was released by OMQ. Two highlights of the current version are presented in more detail. One of the highlight include the product name and the…

Matthias Meisdrock

August 15, 2018 · 4 min read

Yasmin Altmann

Read all articles

Sophie Rodriguez Flechas

Read all articles

Matthias Meisdrock

Read all articles

See all

We love customer service

Magazine Newsletter