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Professional Voices

Experts provide insights on how to digitalize customer service with chatbots and knowledge databases.

Professional Voices

Building Customer Relationships with the Help of Customer Centricity | Expert Opinions

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E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

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E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

Mister Spex is Europe’s largest online optician and, thanks to its omnichannel sales concept, is considered a pioneer of online marketing in the industry. At our rooftop event 202…

Panel Discussion - Customer Service is Marketing

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Panel Discussion - Customer Service is Marketing

The things we talked about in our masterclass were also a topic of discussion at our Rooftop Event. Our CEOs Matthias Meisdrock and Sven Engelmann held a panel discussion with…

Use Case ETH Zurich - Customer Communication Lessons Learned in Times of Crisis

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Use Case ETH Zurich - Customer Communication Lessons Learned in Times of Crisis

At this year’s Rooftop Event, we were able to speak with Mark Buschor from ETH Zürich via online video conference. ETH Zürich has been one of our clients for some time, and in the…

Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

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Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

On the 3rd and 4th of March of this year, we held the OMQ Rooftop Event 2020. For the first evening, we invited our partner Userlike to an interview. Our CEO Sven Engelmann talked…

Chatbot Podcast - 100% Automation in Customer Service

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Chatbot Podcast - 100% Automation in Customer Service

We were really happy to receive the invitation from Sophie Hundertmark to talk about chatbots. Our CEO Sven Engelmann gladly accepted the invitation to be a digital guest on the…

Interview with asgoodasnew - "We are clearly above what was promised to us!"

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Interview with asgoodasnew - "We are clearly above what was promised to us!"

We know that you’re not supposed to look back. But as this year’s Rooftop Event is getting closer and closer and we can’t wait for it, we looked into our archive and would like to…

Chatbots and AI - How much science fiction is in our everyday life?

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Chatbots and AI - How much science fiction is in our everyday life?

Our CEO Sven Engelmann was a guest at WBS Akademie on the 14th of November at the podcast “Springender Punkt”. Helena Stelzer and Lottie Cobler interviewed Sven about artificial…

Case Study simplesurance – Interview with Manuel Kester

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Case Study simplesurance – Interview with Manuel Kester

At our first OMQ event Customer Centricity at Hackescher Markt in Berlin our speaker Manuel Kester (COO, simplesurance GmbH) gave a presentation about the use of OMQ software at…

Interview with friendsurance - New business models use OMQ

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Interview with friendsurance - New business models use OMQ

On the first evening of this year’s OMQ Rooftop Event, we invited Olaf Seliger to an interview. We were very pleased to interview an experienced customer service expert. In the…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Matthias Meisdrock

Matthias Meisdrock

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