OMQ Helpdesk Integrations — seamlessly into your ticket system
Connect OMQ with Zendesk, Zammad, Freshdesk and more. Answer tickets automatically, forward them or provide them as drafts — directly in your helpdesk.
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Helpdesk
Zendesk is one of the most widely used helpdesk platforms for ticketing and customer engagement. OMQ answers incoming tickets fully automatically from the knowledge base, before an agent needs to intervene.
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Zammad is a modern open source ticket system that is widely used in the DACH market. OMQ integrates seamlessly and answers standard inquiries fully automatically, without your setup needing to change.
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Freshdesk is a cloud-based helpdesk for teams of all sizes. OMQ automatically analyses incoming tickets and answers them directly from the knowledge base, your team focuses on more complex issues.
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OTRS is a proven ITSM and ticket system for enterprise environments. OMQ connects natively and answers recurring inquiries fully automatically, for faster support without additional effort.
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Znuny is an actively maintained OTRS fork with a modern community and regular updates. OMQ connects seamlessly and automatically recognises standard inquiries before they reach your team.
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Intercom is a support platform focused on SaaS and digital products. OMQ enhances Intercom with AI-powered automation, incoming messages are answered immediately.
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We show you how the integration works in your specific setup. Your tool not listed? Integration available on request.