Caroline Schnettler

I am Caro, and since 2018 I am content and event manager at OMQ. In addition to film studies, I am also eager about new technologies. A perfect combination for our newest section „Scary New World“. In addition to the exciting stories about AI, chatbot, self-service and Co., which I develop together with my colleagues, I am responsible for the various event series, workshops and partner meetings at OMQ on the topic of customer service automation.

Latest posts by Caroline Schnettler

Helping Hands

3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

Helping Hands

3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

There are many challenges in customer service overwhelming even companies that have been successful in the market for many years already. Both lack of technology and structures, as…

Caroline Schnettler Sophie Rodriguez Flechas

February 02, 2022 · 9 min read

OMQ x OMR Digital Masterclass 2020 - Customer Service is Marketing

We are looking forward to participating at the OMR Digital Masterclasses with our own Masterclass on June 18th at 9.00 am. How to use your customer service as a powerful marketing…

Caroline Schnettler

June 09, 2020 · 1 min read

Automated customer service in the insurtech and insurance industries

Digitalization is turning the insurance industry upside down and the new digital insurtechs are revolutionizing the industry with innovative technological solutions. Customer…

Caroline Schnettler

August 02, 2019 · 9 min read

Case Study simplesurance – Interview with Manuel Kester

At our first OMQ event Customer Centricity at Hackescher Markt in Berlin our speaker Manuel Kester (COO, simplesurance GmbH) gave a presentation about the use of OMQ software at…

Caroline Schnettler

July 11, 2019 · 3 min read

OMQ Assist for ((OTRS)) Community Edition - integration works this easily

Thanks to ticketing systems, we are able to work in customer service in a structured and efficient manner. Service agents can assign customers’ messages and answer them…

Caroline Schnettler

May 28, 2019 · 9 min read

Interview with friendsurance - New business models use OMQ

On the first evening of this year’s OMQ Rooftop Event, we invited Olaf Seliger to an interview. We were very pleased to interview an experienced customer service expert. In the…

Caroline Schnettler

May 20, 2019 · 4 min read

Customer Centricity with AI based customer service – Case Study simplesurance

At our Customer Centricity Workshop in Berlin, guest speaker Manuel Kester, COO of simplesurance GmbH, introduced the InsureTech company and reported on the successful use of OMQ…

Caroline Schnettler

May 20, 2019 · 5 min read

The new OMQ Assist plug-in for Zendesk

Despite the ticket system and digitalization in customer service, service agents always answer the same customer questions with the same answers. Our solution is called OMQ Assist…

Caroline Schnettler

April 26, 2019 · 10 min read

The new OMQ Assist plug-in for GREYHOUND

In this article, we will present to you our new plug-in OMQ Assist for GREYHOUND. We will show you how to compose an email with text blocks in a few clicks, and send it in the…

Caroline Schnettler

April 24, 2019 · 10 min read

OMQ Rooftop Event – Customer Service Automation 2019

Following our first article about the OMQ Rooftop Event here’s the article about the presentation given by Matthias Meisdrock, CEO of OMQ GmbH. Inside Berlin’s tallest business…

Caroline Schnettler

March 20, 2019 · 7 min read

OMQ Rooftop Event - Customer service with Vision

Are you going to be in Berlin on February 19th and 20th to attend the Customer Service Exhibition 2019? Then after the exhibition, come along to the OMQ Rooftop Event. We like to…

Caroline Schnettler

January 31, 2019 · 2 min read

OMQ Workshop Customer Centricity - Best Practice

On November 27th, 2018, OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. As announced, here is the continuation of our workshop notes. One of…

Caroline Schnettler

January 23, 2019 · 3 min read

OMQ Workshop Customer Centricity - Technical introduction

On 27.11.2018 OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. The participants there discussed central topics of customer service and the…

Caroline Schnettler

December 12, 2018 · 3 min read

Yasmin Altmann

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Sophie Rodriguez Flechas

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Matthias Meisdrock

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