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Events

Events on chatbots, self service, artificial intelligence and customer service automation.

Events

Fast and effective customer communication | Customer Service Keynote 2022

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Keynote ai-zurich | Conversational AI in Action

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Keynote ai-zurich | Conversational AI in Action

Higher customer service performance, but less effort – is that possible? Of course! Various technologies such as Artificial Intelligence and chatbots help to improve customer…

Keynote - Customer Service Trends | OMQ Rooftop Event 2021

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Keynote - Customer Service Trends | OMQ Rooftop Event 2021

This year, we were able to meet over 100 executives from customer service, E-Commerce, marketing and many other industries at our Rooftop Event and shared information about current…

Transformers in Action - Applying transformer models to understand customer interactions

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Transformers in Action - Applying transformer models to understand customer interactions

In January, at our AI for Business Meetup in Berlin, our colleague Dr. Tae-Gil Noh from the OMQ development team took the opportunity to give a presentation about transformer…

Customer Service Automation 2020 - OMQ Rooftop Event

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Customer Service Automation 2020 - OMQ Rooftop Event

This year at the rooftop event, we looked at the future of customer service automation. We are clearly focusing on the further development of our OMQ chatbot, our Automator and the…

Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

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Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

Alexander Löser, professor at the Beuth Hochschule für Technik Berlin, has been a public officer for 25 years. He therefore represents universities, industries and the “Learning…

Customer Service high in the sky - The OMQ Rooftop Event 2020

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Customer Service high in the sky - The OMQ Rooftop Event 2020

One year ago, we sent invitations to our OMQ Rooftop Event for the first time and were thrilled with the positive feedback we received. Consequently, we are of course all the more…

Customer Centricity with AI based customer service – Case Study simplesurance

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Customer Centricity with AI based customer service – Case Study simplesurance

At our Customer Centricity Workshop in Berlin, guest speaker Manuel Kester, COO of simplesurance GmbH, introduced the InsureTech company and reported on the successful use of OMQ…

OMQ Rooftop Event – Customer Service Automation 2019

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OMQ Rooftop Event – Customer Service Automation 2019

Following our first article about the OMQ Rooftop Event here’s the article about the presentation given by Matthias Meisdrock, CEO of OMQ GmbH. Inside Berlin’s tallest business…

Review - The top event in Berlin

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Review - The top event in Berlin

We kicked off our first event of the year with the title “Rooftop Event - Customer Service with Vision”, with a holistic view of Berlin. Matching to our holistic OMQ product…

OMQ Rooftop Event - Customer service with Vision

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OMQ Rooftop Event - Customer service with Vision

Are you going to be in Berlin on February 19th and 20th to attend the Customer Service Exhibition 2019? Then after the exhibition, come along to the OMQ Rooftop Event. We like to…

OMQ Workshop Customer Centricity - Technical introduction

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OMQ Workshop Customer Centricity - Technical introduction

On 27.11.2018 OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. The participants there discussed central topics of customer service and the…

Impressions from Digital Gipfel 2018

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Impressions from Digital Gipfel 2018

For two days, top politicians, economists, and various associations took part in discussions at the Digital Gipfel in Nuremberg. The main topic: Artificial intelligence as one of…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Matthias Meisdrock

Matthias Meisdrock

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