Helping Hands

With increasing digitization, the expectations of customers also grow. Especially in customer service, you should keep up with the times and not ignore modernization, because for…

A company can only offer its customers the best customer service if the internal product and service knowledge is organised in such a way that employees can access it quickly. In…

Since the introduction of live chat to various platforms, it has become a popular communication channel, not only for social purposes but also when reaching out for support or…

Chatbot Wiki – What is a chatbot? A chatbot is a text-based dialogue system with which users can get in touch with companies. In doing so, the system draws on a pre-built knowledge…

How do you reduce bad reviews and how do you generate good reviews? Watch the video of the Mastercall here: The second masterclass that we published together with OMR revolves…

A company that offers various service channels for its customer service is in principle well positioned. However, it is a great challenge to occupy all channels simultaneously and…

There are many challenges in customer service overwhelming even companies that have been successful in the market for many years already. Both lack of technology and structures, as…

In addition to our integration into Shopware 5, we also offer integration into Shopware 6 for our products OMQ Contact and OMQ Help. In this tutorial we will show you how to…

In addition to a simple integration into Shopware 5, we also offer integrations into Shopware 6 for our products OMQ Contact and OMQ Help. In this tutorial we will show you how to…

We know that looking for a solution that fills all your needs can be exhausting, it also requires long hours of comparing and really looking into each option, especially if your…

With Dixa and the integration of OMQ Assist, your service agents will answer customer questions more efficiently. OMQ offers an integral system for customer service that automates…

Nowadays, it’s not enough to just chat with customers via live chat in sync. Customers want to be cared for around the clock – and ideally every day of the year. Userlike’s Unified…

Our system works like a human body. At its core, it has a heart that supplies the body with important nutrients and oxygen, much like our knowledge base does to the support…

Together with Freshdesk and the integration of OMQ Assist, you can significantly increase the productivity of your service agents. As an app, OMQ Assist automatically integrates to…

First we have Black Friday, and then Cyber Monday. These dates are very important for most B2C companies as they open the holiday season and mark the beginning of Holiday shopping…

“Good customer service is marketing.” - that is the subtitle of our masterclass at OMR. The master class our CEO Matthias Meisdrock made, was all about customer service. And of…

OMQ offers AI-based software for customer service and user support, that can be implemented for businesses, educational institutions and authorities, among others. The requests are…

The situation in which the world is in right now, is unparalleled. COVID-19 has a firm grip on us and limits our lives considerably. With the ban on meetings, closings of shops…

In the OMQ Update Version Lissabon 9.2 we launched the beta version for our OMQ Chatbot. In today’s day and age it is important not only to cater to your customers’ present needs…

Help pages are frequently used ever since the uprise of the internet. Everyone has been to at least one help page in their life; maybe to ask about shipping or returns and refunds…

For many businesses, customer service and support is cumbersome and characterized by the repetitive work of the service staff. More and more businesses are turning to artificial…

In the age of social media, messengers and chat systems are becoming more and more popular, and this also applies to customer service. In chats, customers expect quick answers to…

Thanks to ticketing systems, we are able to work in customer service in a structured and efficient manner. Service agents can assign customers’ messages and answer them…

Despite the ticket system and digitalization in customer service, service agents always answer the same customer questions with the same answers. Our solution is called OMQ Assist…

In this article, we will present to you our new plug-in OMQ Assist for GREYHOUND. We will show you how to compose an email with text blocks in a few clicks, and send it in the…

Every year people are sending over 1.5 billion emails in Germany. Worldwide the number is as high as 205.6 billion (Statista). With rising tendency. Nowadays there are situations…